![]() Both the wife and I sleep on an angle, because the mattress is noticeably higher in the middle than on the sides. I did however complain about my Beautyrest Black mattress. I'm in business and I know it is hard to business with social media these days. I'll choke back a bad schnitzel just so I don't have to confront anyone. ![]() Our photos were not enough to let them know that their springs were not up to the job. My husband and I were so disappointed that the dipping was still evident in the mattress, we were going to again have them look at it, but then decided that we can't fix their dumb rule. SleepMaker deemed that this was 'normal' wear and tear of their product, keep in mind that this mattress is still under WARRANTY (10 yrs). ![]() Received the mattress back a few weeks back and the firm comfort layer held up for the first few days, then the old back issues resurfaced with the dipping of the spring mattress supporting the comfort layer. We signed off on that modification as we had ordered a firm/medium mattress to begin with and our 20 yr old Sealy was still able to hold us up. ![]() Read more ort layer on to see if that stopped the 'dipping' where we sleep. He offered to have the repairer put a firmer comf. We received our bed back, Tony from Bedshed Aspley was very good in getting Sleepmaker or the repairer in Brisbane to actually look at the bed again. Australians deserve better, this bed is still covered by a 10 year warranty so if you have one that isn't performing as it should, take the time to complain and hold the company responsible. We will be taking this further with the accc, sleepmaker need to stop producing poor quality beds at a premium price point. What a waste of time that was.ĭon't buy a sleepmaker mattress - ever. Yesterday we were told by sleepmaker that there is nothing wrong with our 7-8 yr old sleepmaker westminster beautyrest mattress and it would be returned to us with no work completed. There is a noticable difference between the old 20 yr old Sealy and our newer 7 yr old King Sleepmaker! The sealy is still flat & supportive, no dips whatsoever. The bed they supplied as an interim replacement mattress was squeaky and didn't have any padding, so I put our old Queen Sealy from the spare room back on our King Base. The bed had been squeaking and on return it was still squeaking (I thought it was the collapsed springs in the mattress) Turns out the Base we had been supplied by BedShed Aspley was a SleepEasy, not a Sleepmaker - they had incorrectly supplied us a $400(rrp)base instead of the $900(rrp)World Class Designer Black base.īedShed Aspley promptly rectified the issue and supplied the correct base, but 6 months later we still have a Mattress with two dips where we sleep that are about 4-6cm in depth (that's without any body weight on those areas, as soon as you add body weight they dip even further)Ī few weeks ago we called Sleepmaker to have the issue rectified again and with LockDowns it has been a slower process but they came and took the mattress away. ![]() We received our bed back and straight away it was still sagging in the places where we sleep but we trusted them (silly us). It was found to be faulty and the pillowtop was replaced under warranty by SleepMaker. She could've made a quick sale (I was ready to move on from the Sleepmaker) but she instead told me to contact the store I bought it through - BedShed Aspley, as there is a 10 YEAR manufacturer's warranty on all beds. The saleslady was so helpful and then I mentioned our current bed and how it has sagged and was so uncomfortable. Read more hip pain every morning so I went to Makin' Mattresses to buy a new bed. I finally decided that 7 yrs was enough for this bed, back issues, kidney pain. We had never had any issues with any of our previous beds, we'd always bought Sealy, so didn't think about making a claim about the dips that were starting to form as we thought this was just "the way these beds are". Within 6 months it started to sag and develop two canoes and a mountain between my husband and I. It was too soft, we had ordered the Medium/Firm. Straight away we noticed that this mattress was different to the sample we tried in the BedShed store. ![]()
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